Welcome to VertexProduct.com. This Refund Policy explains the circumstances under which you may be eligible for a refund for our products and services. By using our website and services, you agree to the terms of this Refund Policy.

General Principles: – VertexProduct is committed to providing high-quality products and services. However, we understand that there may be situations where a refund is necessary. This policy outlines our refund process and eligibility criteria.

Custom Products: – For custom-designed products, including ceiling designs, corbel designs, and other specialized items, please note:

  • Non-Refundable Deposits: Deposits or payments made for custom products are generally non-refundable once the design process has commenced or materials have been ordered.
  • Errors and Defects: If you receive a custom product that is defective or does not meet the agreed-upon specifications, please contact us within 7 days of receiving the product. We will work to resolve the issue by either providing a replacement or offering a partial refund, depending on the nature of the issue.

Standard Products: – For standard products, including those that are not customized:

  • Refund Requests: You may request a refund for standard products within 14 days of receipt. The product must be unused, in its original packaging, and in the same condition as when you received it.
  • Return Shipping Costs: You will be responsible for the cost of return shipping unless the product is defective or incorrect.

Services

Solar Solutions and Installation Services: – For services related to solar solutions and installations:

  • Cancellation Policy: If you wish to cancel a service, you must do so at least 7 days before the scheduled service date to receive a full refund. Cancellations made less than 7 days before the scheduled date may incur a cancellation fee.
  • Completion Issues: If there are issues with the completion of the service that do not meet the agreed-upon specifications or quality standards, please contact us within 7 days of service completion. We will address the issue promptly and offer a resolution, which may include a partial refund or additional service at no cost.

Ceiling Design Services

  • Design Modifications: If you request changes to a design after it has been finalized, additional fees may apply. Refunds for design services are generally not provided once the design has been approved and work has commenced.
  • Design Errors: If the final design does not match the agreed specifications or contains errors, please contact us within 7 days of completion. We will work to correct the issue, and if a resolution cannot be achieved, a partial refund may be considered.

Requesting a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email us at [Insert Email Address] or call [Insert Phone Number] with your order number, details of the product or service, and the reason for the refund request.
  2. Return Instructions: If applicable, we will provide instructions on how to return the product. Ensure the product is securely packaged and includes all original materials.
  3. Processing Time: Refunds will be processed within 14 days of receiving the returned product or resolving the issue with the service. The refund will be issued to the original payment method.

Exceptions: – The following items are non-refundable:

  • Products or services marked as non-refundable at the time of purchase.
  • Custom-designed products or services once the design process has started or materials have been ordered.
  • Digital products or services that have been delivered and used.

Contact Us: – If you have any questions or concerns about these Terms, please contact us at:

VertexProduct

We appreciate your business and strive to ensure your satisfaction with our products and services. Thank you for choosing VertexProduct.com.